Archive by Author

No-Reply Emails? Why would you ignore your customer?

10 Jun

The other day I subscribed to a daily newsletter from a new “social media” website. This is a NEW website – they have just become beta. They’re not big, they’re a small startup.

I tried to reply to one of the emails they send each day. And I quickly discovered they send these using a no-reply address. Meaning I COULDN’T reply.

And that broke my brain. This is a company which is all about web 2.0 and the new communication mechanisms available. Yet they have broken the single most used communication process of the internet!!! Why would they do this? People have been sending and replying to emails for decades now. Decades. And it works.

(more…)

Be Careful When You Remove Features

17 May

Almost on queue, Twitter has recently done (twice!) what I’ve been thinking about lately.  They have removed features.

Removing features is very tricky and fraught with problems, even if those features are used by very few people.

(more…)

New Twitter Notification Emails are Broken

11 May

So the twitter changed their notification emails for when someone follows you. And they are definitely an improvement over the old notifications.

But they are broken.

I’ve read several articles talking about the “richer, HTML version” of the email. Richer? What year is it?  Formatting doesn’t make something “rich”, data does.

Data is rich, markup is lame.

(more…)

One too many searches

27 Mar

I was messing around with the new Photoshop Express gizmo today and I clicked the help link.

It opened a new window to this page which looks like this screenshot (for those who dun wanna click.)

(more…)

Passwords gone wild

22 Mar

Programmers are knuckleheads.

(more…)

+ (plus) don’t get no respect

11 Mar

With gmail and fastmail, and other email systems, you can use plus notation to keep track of who is passing around your address. When I sign up for something online, I’ll often use myaddress+domain@fastmail.fm as my address. This address simply works and I receive the wanted email. If they sell/hand over my address, then I’ll know – and there would be hell to pay.

(more…)

Newer Entries →

Follow

Get every new post delivered to your Inbox.