Tag Archives: email

No-Reply Emails? Why would you ignore your customer?

10 Jun

The other day I subscribed to a daily newsletter from a new “social media” website. This is a NEW website – they have just become beta. They’re not big, they’re a small startup.

I tried to reply to one of the emails they send each day. And I quickly discovered they send these using a no-reply address. Meaning I COULDN’T reply.

And that broke my brain. This is a company which is all about web 2.0 and the new communication mechanisms available. Yet they have broken the single most used communication process of the internet!!! Why would they do this? People have been sending and replying to emails for decades now. Decades. And it works.

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+ (plus) don’t get no respect

11 Mar

With gmail and fastmail, and other email systems, you can use plus notation to keep track of who is passing around your address. When I sign up for something online, I’ll often use myaddress+domain@fastmail.fm as my address. This address simply works and I receive the wanted email. If they sell/hand over my address, then I’ll know – and there would be hell to pay.

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